Water Softener Information

Hard water is caused by an excess of dissolved minerals - primarily calcium and magnesium - in water. Hardness is measured as grains per gallon, with water containing up to one grain per gallon considered to be soft. Water containing more than 10 grains per gallon is generally classified as hard.

 Degree of Hardness Grains per Gallon  ppm (or mg/L) 
 Soft  <1.0  <17.0
 Slightly Hard  1.0-3.5  17.1-60
 Moderately Hard  3.5-7.0  60-120
 Hard  7.0-10.5  120-180
 Very Hard  >10.5 >180 

How Water Softeners Work

There are two main water softener processes: automatic water softeners (also known as self-regenerating water softeners) and exchange tank systems. Residential automatic water softeners are plumbed into the home’s water supply and work by eliminating dissolved minerals through a process called ion exchange. Inside each water softener is a mineral tank that is filled with small plastic beads (also known as resin) that are negatively charged. To balance the charge, positively charged sodium ions are present on the beads. A separate brine tank holds a sodium chloride (salt) or potassium chloride solution, which is used to regenerate the softener. Under normal usage, hard water is passed through the mineral tank. The calcium and magnesium ions in the hard water have a stronger positive charge than the sodium or potassium ions on the resin. Therefore, the calcium and magnesium ions replace the sodium or potassium ions on the resin. The water flowing through the softener is now considered “soft” because the majority of the calcium and magnesium in the water has been replaced with sodium or potassium.


Eventually there will not be enough sodium left on the resin to effectively soften the water. Then the softener has to be regenerated. This process is usually done during the middle of the night because soft water is not available during the regeneration. To start the regeneration, salt water from the brine tank is sent to the mineral tank. The high levels of sodium or potassium in the brine force the calcium and magnesium off the resin, replacing it with sodium or potassium. The chloride present in the brine water simply stays in solution. After regenerating the mineral tank, the brine solution is flushed to the sewer. New salt or potassium chloride must be added to the brine tank on a regular basis to replace the salt or potassium chloride that is used to regenerate the mineral tank. Because chloride is not used up during the exchange process, eventually all of the chloride added to the mineral tank will end up in the sewer as spent brine.

Exchange tank softeners work in a manner similar to automatic water softeners, but feature a removable mineral tank that is replaced with a fresh mineral tank when the sodium on the resin is depleted. The depleted tanks are regenerated by water conditioning services at off-site facilities that are permitted to treat and discharge salty wastes.

​Do I Need a Water Softener?

Woodland’s water has historically been derived from groundwater wells with water hardness levels that averaged about 18 grains per gallon.  For this reason, water softeners have been a popular choice for many Woodland residents over the years. With completion of the Woodland-Davis Clean Water Agency’s Surface Water Treatment Plant in mid-2016, Woodland’s primary water source is now surface water pumped from the Sacramento River. This water averages about 4 grains per gallon and is considered to be moderately hard. Some Woodland residents have found that lower hardness has allowed them to reduce or even discontinue water softener use.

Is Your Water Softener Working Properly?

If you continue to use a water softener, it pays to make sure that it's operating efficiently. If you are using more than 50 pounds of salt per month for a household of 4 people, you could be wasting money and needlessly discharging excess salt to the environment.

  • Check to see if your water softener is operating correctly.
  • Consider upgrading your older water softer to a fully automatic demand-initiated regeneration unit.
  • Consult with your water softener manufacturer for tips on running your unit economically and efficiently.